This Privacy Policy describes how Loongweave (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from loongweave.com (the “Site”) or otherwise communicate with us.
Section 1 – Personal Information We Collect When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.
The types of personal information we collect include:
Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information: Name, billing address, shipping address, payment confirmation (such as credit card details processed securely via third-party payment gateways), email address, and phone number.
Customer Support Information: Name, email address, and any details you provide when reaching out to our support team.
Section 2 – How We Use Your Personal Information We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Specifically:
Order Fulfillment: To process your payments, arrange shipping, and provide you with invoices and/or order confirmations.
Communication: To communicate with you regarding your orders, customer service inquiries, or policy updates.
Security & Optimization: To screen our orders for potential risk or fraud, and to improve and optimize our Site.
Section 3 – Sharing Your Personal Information We share your personal information with service providers to help us provide our services and fulfill our contracts with our customers, as described above. For example:
We use payment processors and merchant platforms (such as PayPal, PingPong, and WooCommerce) to securely process your payment information.
We share shipping and tracking data with trusted logistics and courier partners to deliver your purchased silk brocade fabrics and handmade items.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Section 4 – Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a variety of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
Section 5 – Your Rights If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Section 6 – Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Section 7 – Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support atelier@loongweave.com.